- We are still open during COVID-19 Alert Level 3 and available for your health care.
- Many of our appointments will still be conducted using telehealth or phone, but we are allowing very limited numbers of appointments on-site.
- We have a doctor and nursing team available everyday for urgent appointments and procedures if required.
- On-site we are following strict infection control and using personal protective equipment to ensure your safety.
- We are still accepting new patients.
For existing appointments you will be offered the option of phone/telehealth, or if you would rather reschedule for an in person appointment after alert level 3 this can be arranged.
For your safety during alert level 3, if coming onsite, please wear a mask, wash hands regularly, and do not bring any visitors to your appointment. You may also be asked to wait in your car until required.
Please also check the locations of interest daily, especially on the day of your onsite appointment, and advise us if you have been to any of these. Click here to see these.
How to contact us:
If you want its confirm or change your upcoming appointment or surgery the easiest way to be updated is to email [email protected], or message your surgeon's Secretary directly if you have their email address, we will reply within one business day.
Our nurses are still available for existing patient's medical enquires, or if you are concerned there has been a deterioration in your condition.
If you want to know more about surgery during alert level 3 read below:
- last updated 29th September - we will regularly update:
For those patients who have been scheduled for a procedure or operation by one of our surgeons during current level 3:
Unfortunately Alert level 3 has disrupted our access to private hospitals which are currently only allowing specific time sensitive procedures to go ahead. This will likely affect your surgery date. They also have extra protocols in place, which may include a saliva test the day before the procedure. Information will be provided to you about this if required.
We acknowledge the uncertainty that all of this has created for you and want to ensure that we keep you updated as soon as we receive further information
If you have received a text message from us this is confirmation that you are currently scheduled for surgery by one of our surgeons and will continue to receive updates from us.
The Private hospitals are continuously reviewing and updating guidelines and protocols for surgery to be performed safely in alert level 3. Highly time sensitive surgery generally includes surgery to diagnose potential cancer, or treat cancer. This criteria has not been developed by us but rather externally by a national committee.
If your condition does not fit these categories for your safety we will reschedule your procedure once the alert level drops to allow this.
You will receive information for planning your operation as soon as it becomes available to us, each surgeon's admin team have a system in place for this.
If your surgery is time sensitive then we will contact you once we have further information about potential dates for surgery, you can rest assured as soon as we have the potential date we will let you know as soon as possible as you may be required to perform further tests prior to the surgery including COVID testing.
If your surgery date falls outside of current alert level 3 dates then you can await our next update once Level 2 has been confirmed.
As your surgeons ensuring that your operation will happen as soon as can safely be performed is our priority. As a large group practice with access to a number of different private hospitals this allows us to have space to perform surgery in a timely manner.
If after reading this you have further questions the best way to contact us is to email your surgeon's Secretary email address provided (or [email protected]) - we will get back to you within 24 hours
Click here for the latest NZ Government information about Covid-19.
Thank you for your patience during this time
We appreciate your feedback and if there is anything that we can do to help or improve your care then please let us know.
Extra information:
If you are wondering if your condition falls into the time sensitive category here is what the criteria has been based off:
Each private hospital provides updated advice on their websites which is very helpful:
https://healthcare.southerncross.co.nz/
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