PRIVACY STATEMENT

The Urology Institute – www.urologyinstitute.co.nz

1. Introduction

The Urology Institute is committed to protecting your personal information and handling it responsibly. This Privacy Statement explains how we collect, use, and manage information in accordance with the Privacy Act 2020, the Health Information Privacy Code 2020, and the Privacy Amendment Act 2025 (effective 1 May 2026).

2. Why We Collect Information

We collect personal information to support the safe and effective delivery of specialist urological care. This includes:

• Arranging consultations, procedures, and follow-up

• Communicating with you about your care

• Coordinating with other healthcare providers

• Meeting legal, professional, and regulatory requirements

3. Information We May Hold

The types of information we may collect include:

• Identification and contact details (e.g. name, date of birth, phone, email)

• Information you provide through enquiries or appointment requests

• Referral and administrative information

• Limited technical information when you use this Website (e.g. IP address, browser type)

4. Information Collected from Other Sources (IPP 3A)

In many cases, particularly in specialist practice, personal information is provided to us by other parties involved in your care rather than directly by you. These sources may include:

• General practitioners or referring specialists

• Hospitals and other healthcare providers

• Radiology, pathology, or other diagnostic services

• ACC or insurers where relevant

Under Information Privacy Principle 3A, where we collect personal information indirectly, we will take reasonable steps to ensure you are aware of:

• That your information has been collected

• The purpose of the collection

• The source of the information (where appropriate)

• Your rights to access and request correction

This information may be communicated via this Website, written correspondence, or during your clinical care.

5. Use of Your Information

Your personal information is used only for purposes connected with your care and the operation of our practice. This includes communication, clinical management, and administrative processes.

6. Sharing Your Information

We may share relevant information with:

• Other healthcare providers involved in your treatment

• Laboratories, imaging providers, and hospitals

• Service providers who support our systems and operations

• Government agencies where required by law

We do not sell or commercially trade personal information.

7. Website and Online Forms

If you contact us via this Website, the information you provide will be used to respond to your enquiry or arrange an appointment.

These forms are intended for general communication. Please avoid including detailed or highly sensitive medical information, as more comprehensive information will be collected in a secure clinical setting.

8. Cookies and Technical Data

This Website may use cookies or similar technologies to improve functionality and monitor usage. Information collected in this way is generally aggregated and does not personally identify you. You may adjust your browser settings to control cookie use.

9. Protecting Your Information

We take reasonable steps to safeguard personal information from loss, unauthorised access, or misuse. Access is restricted to authorised clinical and administrative staff, and secure systems are used where appropriate.

10. Your Rights

You have the right to:

• Request access to personal information we hold about you

• Request correction of that information if it is inaccurate

• Be informed about how your information is collected and used

Requests can be made using the contact details on this Website.

11. Updates to this Statement

We may revise this Privacy Statement from time to time to reflect changes in legal requirements or our practices. The most current version will always be available on this Website.

12. Contact

If you have any questions about this Privacy Statement or your personal information, please contact:
The Urology Institute
www.urologyinstitute.co.nz

TERMS OF USE

The Urology Institute – www.urologyinstitute.co.nz

1. Website Use

By accessing or using this Website, you agree to these Terms of Use. If you do not accept these terms, you should not continue to use the Website.

2. Purpose of Content

The information provided on this Website is intended to give general guidance about urological conditions and services offered by The Urology Institute. It is not tailored to individual circumstances and should not be relied upon as medical advice.

3. Medical Advice Disclaimer

Nothing on this Website is intended to replace consultation with a qualified health professional. You should seek appropriate medical advice for diagnosis and treatment of any condition.

4. Appointment Requests and Urgent Care

Online enquiry or booking requests are processed by our administrative team and are subject to availability. Submitting a request does not confirm an appointment.

This Website is not monitored for urgent clinical matters. If you require immediate medical attention, please call 111 or attend your nearest emergency department.

5. Accuracy of Information

While reasonable care is taken to ensure information on this Website is accurate and current, we do not guarantee that all content is free from error or omission. Information may change over time without notice.

6. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is owned by or licensed to The Urology Institute unless otherwise indicated. Content may be viewed for personal use but must not be copied, reproduced, or distributed without prior written permission.

7. Third-Party Links

This Website may contain links to external websites. These links are provided for convenience only. The Urology Institute does not control and is not responsible for the content, security, or privacy practices of third-party websites.

8. Limitation of Liability

To the extent permitted by New Zealand law, The Urology Institute is not liable for any loss, damage, or inconvenience arising from the use of this Website or reliance on its content.

9. Changes to Terms

We may update these Terms of Use from time to time. Continued use of the Website indicates acceptance of any updated terms.